This privacy statement was last updated on October 4, 2024 and applies to citizens and legal permanent residents of the United Kingdom.
In this privacy statement, we explain what we do with the data we obtain about you via https://thehomeinsulationcompany.co.uk. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:
- we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
- we first request your explicit consent to process your personal data in cases requiring your consent;
- we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
- we respect your right to access your personal data or have it corrected or deleted, at your request.
If you have any questions, or want to know exactly what data we keep of you, please contact us.
1. Purpose, data and retention period
We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)1.1 Contact – Through phone, mail, email and/or webforms
1.1 Contact – Through phone, mail, email and/or webforms
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Photos
- A signature
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
Upon termination of the service we retain this data for the following period: 25 years.
1.2 Payments
1.2 Payments
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- Photos
- A signature
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.3 To support services or products that a customer wants to buy or has purchased
1.3 To support services or products that a customer wants to buy or has purchased
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- IP Address
- Photos
- A signature
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.4 To be able to comply with legal obligations
1.4 To be able to comply with legal obligations
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Photos
- A signature
- Audio, electronic, visual, thermal, olfactory, or similar information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.5 Compiling and analyzing statistics for website improvement.
1.5 Compiling and analyzing statistics for website improvement.
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Audio, electronic, visual, thermal, olfactory, or similar information
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.6 To be able to offer personalized products and services
1.6 To be able to offer personalized products and services
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Photos
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.7 Deliveries
1.7 Deliveries
For this purpose we use the following data:
- A first and last name
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Photos
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
1.8 To sell or share data with a third party
1.8 To sell or share data with a third party
For this purpose we use the following data:
- A first and last name
- Account name or alias
- A home or other physical address, including street name and name of a city or town
- An email address
- A telephone number
- IP Address
- Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement
- Geolocation data
- Photos
- Commercial information, including records of personal property, products or services purchased, obtained, or considered
- Audio, electronic, visual, thermal, olfactory, or similar information
The basis on which we may process these data is:
Retention period
We determine the retention period according to fixed objective criteria: retention of data for guarantee of products installed
2. Sharing with other parties
We only share or disclose this data to processors for the following purposes:
Processors
Name: New processor
Country:
Purpose:
3. Cookies
To provide the best experiences, we and our partners use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us and our partners to process personal data such as browsing behaviour or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions. For more information about these technologies and partners, please refer to our Cookie Policy.
4. Disclosure practices
We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.
If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.
The Home Insulation Company participates in the IAB Europe Transparency & Consent Framework and complies with its Specifications and Policies. It uses the Consent Management Platform with the identification number 332.
We have concluded a data processing agreement with Google.
5. Security
We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorised access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.
The security measures we use consist of:
- Login Security
- DKIM, SPF, DMARC and other specific DNS settings
- (START)TLS / SSL / DANE Encryption
- HTTP Strict Transport Security and related Security Headers and Browser Policies
- Website Hardening/Security Features
- Vulnerability Detection
- Security measures of hardware that contain, or process personal data.
6. Third-party websites
This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.
7. Amendments to this privacy statement
We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.
8. Accessing and modifying your data
If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:
- You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
- Right of access: You have the right to access your personal data that is known to us.
- Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
- If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
- Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
- Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.
Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.
9. Submitting a complaint
If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Information Commissioner’s Office:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
10. Data Protection Officer
Our Data Protection Officer has been registered with the Information Commissioner’s Office. If you have any questions or requests with respect to this privacy statement or for the Data Protection Officer, you may contact Benjamin Perry, The Home Insulation Company.co.uk or via ben@thehomeinsulationcompany.co.uk.
11. Children
Our website is not designed to attract children and it is not our intent to collect personal data from children under the age of consent in their country of residence. We therefore request that children under the age of consent do not submit any personal data to us.
12. Contact details
The Home Insulation Company
136 Merlin Park, Portishead, North Somerset, BS20 8RW
United Kingdom
Website: https://thehomeinsulationcompany.co.uk
Email: ben@thehomeinsulationcompany.co.uk
Phone number: 01275 277848
13. Data Requests
For the most frequently submitted requests, we also offer you the possibility to use our data request form
